Refund policy

Return & Refund Policy

At Owner, every order is carefully packed and quality checked before it leaves our hands. Because of this, we keep our return process simple and limited to genuine cases only. Please read this policy carefully before placing your order.

All Sales Are Final

All purchases are considered final once the order is placed. We do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference after the item has shipped. We encourage you to review product details, sizing, and photos carefully before checkout.

Damaged, Broken, or Incorrect Items

We only accept claims for items that arrive damaged, broken, or incorrect. If this happens to you, we are happy to arrange a replacement, provided the following conditions are met in full.

You must report the issue within 48 hours of delivery. Claims submitted after this window cannot be accepted under any circumstances.

Video proof is mandatory. You must record a clear, uncut video of the unboxing that shows the item and the fault at the same time. Photos, written descriptions, or verbal claims alone will not be accepted as proof.

The item must be unused, in its original packaging, and in the same condition it was received.

To file a claim, email us at owner3385@gmail.com with your order number, a description of the issue, and the video attached.

Once your claim is reviewed and approved, we will arrange a replacement of the same item at no extra cost to you. Please note that we do not offer cash refunds. All approved claims are resolved through an exchange only.